If an invoice or reminder was not sent to the correct e-mail address, you must first change the e-mail address of the debtor in your source system (your accounting package). This email address will be adjusted in Payt with the following import. You will see the new e-mail address in the debtor details.

Then, within the detail page of the relevant invoice, click on 'Email', on the right side of the page on the timeline.

Below the e-mail you can click the button 'Resend'. The invoice or reminder will then be sent to the modified email address. 

If the invoice is blocked due to an error message regarding the sending of the email, you must resume the invoice via the 'Actions' button. 

Note: It is not possible to send debt collection summons or bundled reminders.

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