In order to work quickly and smoothly with Payt, it is important to keep up with the dashboard of your administration(s). One of the items on this dashboard are the unread messages that may appear with your invoices, debtors or cases. In the overview of the administrations you can quickly see if you need to handle a message.

Handling messages

From the overview of the administrations, click on the name of the administration you want to go to. You will then go to your Administration Dashboard. You can see if there are unread messages by looking at the heading Invoices with unread messages, debtors with unread messages and credit cases with unread messages.

By clicking on the invoices, cases or debtors with unread messages, you will see an overview of the unread messages.

Then, on the right side of the timeline, you can choose:

  • Mark the message as read by clicking 'Mark as read'

  • Reply to the message by clicking on 'New message'

On your dashboard and in the lists of cases, debtors or invoices, the unread message will disappear from the overview, so you can continue processing the next unread message.

Note: if there is a debtor with an unread message on your dashboard, but that debtor does not have an unread message himself? Then this debtor will have an invoice or collection case in which there is still an unread message.

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