In some cases an invoice must be credited. When a debtor has an outstanding credit invoice and a normal invoice, Payt sees these invoices as separate objects. This has two consequences.

First, this means that Payt will send regular reminders for the outstanding invoice. This also happens if the amount of the credit invoice is greater than or equal to the amount of the invoice.

Sending out these regular reminders can be prevented by matching the invoice and credit note in your bookkeeping. In this case, the credit invoice will not be imported into Payt, but subtracted from the outstanding invoice in your bookkeeping software.

Second, Payt will not automatically start a debt collection process as long as a debtor still has an unmatched credit invoice. In this case, it is still possible to manually start the collection process.

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